Emergency Call Taker — 24/7 Public Safety Operator

National Public Safety Careers; New Buffalo (PA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for New Buffalo, PA. The role involves taking emergency and nonemergency calls, confirming incident locations, and documenting details for dispatch operations. Training and certifications are required, with potential background checks and scheduled shifts around a 24/7 operation.

Applicants should have a high school diploma or equivalent. Strong listening, accurate typing, and clear verbal communication are essential for successful

Qualifications

• High school diploma or recognized equivalent.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for New Buffalo, PA. The role involves taking emergency and nonemergency calls, confirming incident locations, and documenting details for dispatch operations. Training and certifications are required, with potential background checks and scheduled shifts around a 24/7 operation.

Applicants should have a high school diploma or equivalent. Strong listening, accurate typing, and clear verbal communication are essential for successful