Emergency Call Taker — First-Response Hero

Regional 911 Intake Solutions; Sharon Township (ND); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Sharon, ND is seeking 911 Call Takers to answer emergency and nonemergency lines, confirm incident locations, and input details into call-processing software. You may train for dispatch duties where applicable, with rotating shifts and potential overtime.

Applicants typically need a high school diploma; prior customer service or public safety experience helps, though vacancies may accept without dispatch experience.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may help, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Sharon, ND is seeking 911 Call Takers to answer emergency and nonemergency lines, confirm incident locations, and input details into call-processing software. You may train for dispatch duties where applicable, with rotating shifts and potential overtime.

Applicants typically need a high school diploma; prior customer service or public safety experience helps, though vacancies may accept without dispatch experience.