Emergency Call Taker: First-Responder Dispatch Specialist

Regional 911 Intake Solutions; Westport Township (SD); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Westport, SD seeks proactive 911 Call Takers to join our public-safety communications team. You will handle emergency and nonemergency calls, verify locations, document details, and pass information to dispatchers. Training and certifications will be provided.

Applicants should have strong listening, accurate typing, and clear communication. Some shifts, nights and weekends may apply, with comprehensive benefits for eligible staff.

Qualifications

• High school diploma or recognized equivalent typically required.
• Strong listening comprehension and accurate typing are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide approved pre-arrival instructions within training and certification.

Job description

Regional 911 Intake Solutions in Westport, SD seeks proactive 911 Call Takers to join our public-safety communications team. You will handle emergency and nonemergency calls, verify locations, document details, and pass information to dispatchers. Training and certifications will be provided.

Applicants should have strong listening, accurate typing, and clear communication. Some shifts, nights and weekends may apply, with comprehensive benefits for eligible staff.