911 Call Taker — First-Response Public Safety Hero

Regional 911 Intake Solutions; Coats (NC); On-site; USD 32,000 - 54,000; Full time

Job summary

Regional 911 Intake Solutions in Coats, NC seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. The role involves completing call-taking training and potentially working rotating shifts in a 24/7 center.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Background checks and certifications may be required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.
• Vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or recognized equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Coats, NC seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. The role involves completing call-taking training and potentially working rotating shifts in a 24/7 center.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Background checks and certifications may be required.