911 Emergency Call Taker & Dispatcher

Regional 911 Intake Solutions; Tower City (ND); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Tower City, ND seeks 911 Call Takers to be the first point of contact for emergencies. You will verify locations, collect caller information, and document details for dispatch.

The role requires strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided; background checks and eligibility apply.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing skills.
• Clear verbal communication; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Tower City, ND seeks 911 Call Takers to be the first point of contact for emergencies. You will verify locations, collect caller information, and document details for dispatch.

The role requires strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided; background checks and eligibility apply.