Emergency Call Taker — First-Response Dispatcher

Public Safety Dispatch Network; Woodson (TX); Sur place; USD 36 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Continuing training

Résumé du poste

Public Safety Dispatch Network in Woodson, TX is seeking 911 Call Takers to support emergency communications. You will answer calls, verify incident locations, and document details in dispatch software to aid responders.

Candidates should have a high school diploma, strong listening, typing, and communication skills, and complete required training and certifications. Shifts may include nights, weekends, and overtime.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Public Safety Dispatch Network in Woodson, TX is seeking 911 Call Takers to support emergency communications. You will answer calls, verify incident locations, and document details in dispatch software to aid responders.

Candidates should have a high school diploma, strong listening, typing, and communication skills, and complete required training and certifications. Shifts may include nights, weekends, and overtime.