911 Call Taker & Public Safety Communicator

Public Safety Dispatch Network; Art (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Art, TX is seeking 911 Call Takers to assess emergencies, obtain essential details, and guide response teams. You will work with call-processing or dispatch software, following established question flows and privacy rules to ensure accurate information capture.

Candidates need a high school diploma or equivalent, with strong listening and typing skills, clear communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent is commonly required; some vacancies accept applicants without dispatch experience.
• Strong listening skills, accurate typing, clear verbal communication, and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Art, TX is seeking 911 Call Takers to assess emergencies, obtain essential details, and guide response teams. You will work with call-processing or dispatch software, following established question flows and privacy rules to ensure accurate information capture.

Candidates need a high school diploma or equivalent, with strong listening and typing skills, clear communication, and the ability to follow structured procedures.