911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Connerville (OK); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for responders. duties include processing calls, maintaining accurate information in dispatch software, and following structured procedures; candidates may train for radio dispatch and must complete background checks.

Applicants typically need a high school diploma and strong listening and typing skills; training,

Qualifications

• High school diploma or equivalent required; customer service or call center experience helpful.
• Strong listening, fast and accurate typing, clear verbal communication, and ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for responders. duties include processing calls, maintaining accurate information in dispatch software, and following structured procedures; candidates may train for radio dispatch and must complete background checks.

Applicants typically need a high school diploma and strong listening and typing skills; training,