Emergency Call Taker — 24/7 Frontline Dispatcher

Public Safety Dispatch Network; Pennington (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Taker–Pennington, TX. You will handle emergency and non-emergency lines, confirm locations, document details, and relay information to dispatch teams. Training prepares you for trusted pre-arrival guidance and privacy protection in a high-stakes environment.

Applicants should have a high school diploma or equivalent, strong listening, accurate typing, and clear communication. Roles may require flexible shifts and adherence to procedures.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Enter details into dispatch software and forward information to the appropriate unit.
• Assist distressed callers with essential instructions and provide pre-arrival guidance within training.

Skills

Active listening

Typing

Clear communication

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Taker–Pennington, TX. You will handle emergency and non-emergency lines, confirm locations, document details, and relay information to dispatch teams. Training prepares you for trusted pre-arrival guidance and privacy protection in a high-stakes environment.

Applicants should have a high school diploma or equivalent, strong listening, accurate typing, and clear communication. Roles may require flexible shifts and adherence to procedures.