911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Tye (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Texas seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatchers, while maintaining calm communication in high-stress situations.

This role may involve rotating shifts, nights, weekends, and overtime, with training and certifications provided. A high school diploma or equivalent is commonly required, along with strong listening, accurate typing, and clear

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Job description

Regional 911 Intake Solutions in Texas seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatchers, while maintaining calm communication in high-stress situations.

This role may involve rotating shifts, nights, weekends, and overtime, with training and certifications provided. A high school diploma or equivalent is commonly required, along with strong listening, accurate typing, and clear