Emergency Call Taker – First-Response Operator (24/7)

Public Safety Dispatch Network; Midway (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Midway, Texas, is seeking 911 Call Takers to handle emergency calls, verify locations, and document details for responders. You will assess situations, collect essential information, and coordinate with dispatch teams to ensure timely responses.

Roles may require rotating shifts, training, background checks, and certifications. Benefits and ongoing training opportunities are available for selected candidates.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or call centers is helpful.
• Ability to pass assessments and background checks.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Midway, Texas, is seeking 911 Call Takers to handle emergency calls, verify locations, and document details for responders. You will assess situations, collect essential information, and coordinate with dispatch teams to ensure timely responses.

Roles may require rotating shifts, training, background checks, and certifications. Benefits and ongoing training opportunities are available for selected candidates.