911 Call Taker — Lifesaving Emergency Dispatcher

National Public Safety Careers; Raywood (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Raywood, TX. You will respond to emergency and nonemergency lines, verify location, and document details in dispatch software; training is provided to ensure accuracy and safety.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear communication. This position may involve rotating shifts, nights, weekends, and overtime with benefits package offered.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Customer service (entry)

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Raywood, TX. You will respond to emergency and nonemergency lines, verify location, and document details in dispatch software; training is provided to ensure accuracy and safety.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear communication. This position may involve rotating shifts, nights, weekends, and overtime with benefits package offered.