Emergency Call Taker - 24/7 Public Safety Support

Public Safety Dispatch Network; Huffman (TX); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network is seeking qualified 911 Call Takers for Huffman, TX to handle emergency and nonemergency lines, verify locations, and document details for responders. You will work with call-processing and dispatch software, requiring strong listening, accurate typing, and clear verbal communication while following structured procedures and privacy rules.

Roles may involve rotating shifts; training and certifications are provided as part of the agency's requirements and schedule

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.

Responsabilités

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Connaissances

Active listening

Typing

Verbal communication

Procedural thinking

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Public Safety Dispatch Network is seeking qualified 911 Call Takers for Huffman, TX to handle emergency and nonemergency lines, verify locations, and document details for responders. You will work with call-processing and dispatch software, requiring strong listening, accurate typing, and clear verbal communication while following structured procedures and privacy rules.

Roles may involve rotating shifts; training and certifications are provided as part of the agency's requirements and schedule