911 Call Taker — Essential Public Safety Dispatcher

Public Safety Dispatch Network; Leggett (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Leggett, TX is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm incident location, document details, and relay information to responders.

Candidates typically need a high school diploma; prior customer service helps. Training and certifications are required, and shifts may include nights, weekends, holidays, and overtime. The work environment is a 24/7 operation with rotating schedules.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service experience is helpful but not always required.
• Strong listening, typing, and verbal communication skills; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and coordinate information.
• Confirm incident location and caller’s callback details.
• Ask focused questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to dispatch teams.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Leggett, TX is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm incident location, document details, and relay information to responders.

Candidates typically need a high school diploma; prior customer service helps. Training and certifications are required, and shifts may include nights, weekends, holidays, and overtime. The work environment is a 24/7 operation with rotating schedules.