911 Call Taker — 24/7 Critical Public Safety Support

Public Safety Dispatch Network; Hungerford (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Hungerford, TX seeks 911 Call Takers to serve as the first contact for emergencies. You will gather critical details, confirm locations, and document information for responders, using secure call-processing software.

Training, certifications, and ongoing performance assessments are part of the role. Applicants should have strong listening and communication skills, a high school diploma or equivalent, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety helpful but not always required.
• Strong listening, typing accuracy, and verbal communication needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Questioning and triage

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Hungerford, TX seeks 911 Call Takers to serve as the first contact for emergencies. You will gather critical details, confirm locations, and document information for responders, using secure call-processing software.

Training, certifications, and ongoing performance assessments are part of the role. Applicants should have strong listening and communication skills, a high school diploma or equivalent, and the ability to follow structured procedures.