Emergency Call Taker - First-Responder Support

Regional 911 Intake Solutions; Overbrook (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions in Overbrook, OK seeks 911 Call Takers to be the first point of contact in emergencies. You will gather details, confirm locations, and document information for responders. Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Shifts may include nights, weekends, and overtime. The role operates in a fast-paced, public-safety environment with training and certification requirements; benefits

Qualifications

• High school diploma or GED required or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or public safety is helpful.

Responsibilities

• Answer emergency and nonemergency calls clearly and calmly.
• Verify location, caller information, and incident details.
• Ask approved questions to determine nature and urgency.
• Enter information into call-processing or dispatch software accurately.
• Distribute incident information to the appropriate dispatch unit promptly.
• Provide caller instructions only within training and certification.
• Use language access resources when needed.

Skills

Listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Overbrook, OK seeks 911 Call Takers to be the first point of contact in emergencies. You will gather details, confirm locations, and document information for responders. Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Shifts may include nights, weekends, and overtime. The role operates in a fast-paced, public-safety environment with training and certification requirements; benefits