911 Call Taker — Fast-Paced Emergency Communications

Regional 911 Intake Solutions; Lane (OK); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Lane, OK is seeking 911 Call Takers to be the first point of contact in emergencies, asking focused questions, confirming locations, and documenting details for responders.

Responsibilities include answering calls on incoming lines, verifying incident locations, entering information into dispatch software, and forwarding details to the appropriate unit. The role may involve rotating shifts, nights, weekends, and overtime; training and certifications are required.

Qualifications

• High school diploma or equivalent required; dispatch experience not always required.
• Strong listening and typing skills.
• Ability to follow structured procedures; assessments determined by agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Lane, OK is seeking 911 Call Takers to be the first point of contact in emergencies, asking focused questions, confirming locations, and documenting details for responders.

Responsibilities include answering calls on incoming lines, verifying incident locations, entering information into dispatch software, and forwarding details to the appropriate unit. The role may involve rotating shifts, nights, weekends, and overtime; training and certifications are required.