911 Call Taker — Impactful Public Safety Role

Regional 911 Intake Solutions; Haworth (OK); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Job summary

Regional 911 Intake Solutions in Haworth, OK seeks an 911 Call Taker to handle incoming emergency calls, confirm locations, and document details for dispatchers. The role requires following approved questions to determine urgency and entering information into dispatch software, with training for pre-arrival instructions.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety may be helpful.
• Strong listening comprehension and accurate typing are required.
• Clear verbal communication and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions in Haworth, OK seeks an 911 Call Taker to handle incoming emergency calls, confirm locations, and document details for dispatchers. The role requires following approved questions to determine urgency and entering information into dispatch software, with training for pre-arrival instructions.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.