911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Amber (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee training programs

Job summary

Regional 911 Intake Solutions in Amber, OK is seeking dedicated 911 Call Takers. You will listen, ask focused questions, confirm location, and document details for dispatch teams to coordinate response.

Role may involve rotating shifts including nights and weekends. A high school diploma is commonly required; prior customer service helps. Training and certifications are provided; strict procedures protect caller privacy and data.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service, telephone support, or public safety experience helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Calm under pressure

Education

High school diploma

Job description

Regional 911 Intake Solutions in Amber, OK is seeking dedicated 911 Call Takers. You will listen, ask focused questions, confirm location, and document details for dispatch teams to coordinate response.

Role may involve rotating shifts including nights and weekends. A high school diploma is commonly required; prior customer service helps. Training and certifications are provided; strict procedures protect caller privacy and data.