Emergency Call Taker — Start a Critical Public Safety Career

Regional 911 Intake Solutions; Carnegie (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Carnegie, OK seeks 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect caller data, and document information for dispatch teams. Training and certifications are required to perform duties.

Applicants with strong listening, typing, and verbal communication abilities, plus customer service experience, are encouraged to apply. The role involves shift work and adherence to agency procedures.

Qualifications

• Requires strong listening and communication skills.
• Basic typing accuracy and speed expected.
• Experience in customer service or public safety may help.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Identify nature and urgency of the situation using approved questions.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Call/Dispatch software

Job description

Regional 911 Intake Solutions in Carnegie, OK seeks 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect caller data, and document information for dispatch teams. Training and certifications are required to perform duties.

Applicants with strong listening, typing, and verbal communication abilities, plus customer service experience, are encouraged to apply. The role involves shift work and adherence to agency procedures.