Emergency Call Taker — 24/7 Public Safety Operator

Regional 911 Intake Solutions; Castle (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers in Castle, OK to be the first point of contact during emergencies. You will gather essential details, confirm locations, and document information for responders, while working under standard procedures and shift schedules.

Ideal candidates have strong listening, accurate typing, and clear verbal communication, with a willingness to follow instructions and complete required training. Some vacancies may involve rotating shifts and on-call duties.

Qualifications

• High school diploma or equivalent typically required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High School Diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks 911 Call Takers in Castle, OK to be the first point of contact during emergencies. You will gather essential details, confirm locations, and document information for responders, while working under standard procedures and shift schedules.

Ideal candidates have strong listening, accurate typing, and clear verbal communication, with a willingness to follow instructions and complete required training. Some vacancies may involve rotating shifts and on-call duties.