Emergency Call Taker: First-Responder Communications

Regional 911 Intake Solutions; Patten (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Patten, ME seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. The role requires strong listening skills, accurate typing, and clear communication within a structured process.

Applicants should be prepared for rotating shifts and training to obtain necessary certifications. Benefits and schedule details vary by employer and assignment.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Experience in customer service or call handling is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Patten, ME seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. The role requires strong listening skills, accurate typing, and clear communication within a structured process.

Applicants should be prepared for rotating shifts and training to obtain necessary certifications. Benefits and schedule details vary by employer and assignment.