911 Call Taker: Immediate Impact in Public Safety (24/7)

Regional 911 Intake Solutions; Coweta (OK); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Coweta, OK seeks dedicated 911 Call Takers to handle emergency and nonemergency calls with precision. You will verify locations, collect caller data, and document details in dispatch software, supporting first responders.

Training will cover allowed pre-arrival instructions and effective communication under pressure. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or public safety experience helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Customer service experience

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Coweta, OK seeks dedicated 911 Call Takers to handle emergency and nonemergency calls with precision. You will verify locations, collect caller data, and document details in dispatch software, supporting first responders.

Training will cover allowed pre-arrival instructions and effective communication under pressure. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.