Emergency 911 Call Taker - 24/7 Shifts & Support

Public Safety Dispatch Network; Avant (OK); On-site; USD 42,000 - 48,000; Full time

Job summary

Public Safety Dispatch Network in Avant, OK is seeking 911 Call Takers who are often the first point of contact for emergencies. They ask focused questions, confirm locations, and document essential information for responders.

Candidates typically have a high school diploma, relevant customer service or public safety exposure, and must be able to type accurately and follow structured procedures. Training and background checks apply, with certifications obtained after hire.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are important.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Avant, OK is seeking 911 Call Takers who are often the first point of contact for emergencies. They ask focused questions, confirm locations, and document essential information for responders.

Candidates typically have a high school diploma, relevant customer service or public safety exposure, and must be able to type accurately and follow structured procedures. Training and background checks apply, with certifications obtained after hire.