911 Emergency Call Taker — Public Safety Dispatcher

Regional 911 Intake Solutions; Montrose Township (SD); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Montrose, SD, is seeking 911 Call Takers to support emergency communications. You will listen carefully, collect vital information, and enter data into dispatch systems to enable rapid response by responders.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training, certification, and background checks are required, with rotating shifts possible in a 24/7 operation.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Customer service or public safety experience helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Montrose, SD, is seeking 911 Call Takers to support emergency communications. You will listen carefully, collect vital information, and enter data into dispatch systems to enable rapid response by responders.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training, certification, and background checks are required, with rotating shifts possible in a 24/7 operation.