911 Call Taker: Critical Public Safety Communicator

Regional 911 Intake Solutions; Hazel (SD); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Hazel, SD seeks 911 Call Takers to handle emergency and nonemergency calls. You will verify locations and caller information, ask targeted questions, and document details for dispatch teams.

Training and certification determine eligibility for pre-arrival instructions. Roles require strong listening, typing, and calm communication under pressure; prior dispatch experience is beneficial but not always required, with opportunities to grow into full public-safety

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills.
• Clear verbal communication essential.
• Ability to follow structured procedures under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Hazel, SD seeks 911 Call Takers to handle emergency and nonemergency calls. You will verify locations and caller information, ask targeted questions, and document details for dispatch teams.

Training and certification determine eligibility for pre-arrival instructions. Roles require strong listening, typing, and calm communication under pressure; prior dispatch experience is beneficial but not always required, with opportunities to grow into full public-safety