911 Call Taker: Emergency Communications Specialist with Benefits

Regional 911 Intake Solutions; Spencer (SD); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Spencer, SD seeks qualified 911 Call Takers. You will answer emergency and nonemergency lines, verify locations, and enter data into dispatch software. Training and certification are required, with potential rotating shifts, including nights and weekends.

Strong listening, accurate typing, and clear verbal communication are essential. Applicants typically hold a high school diploma; previous customer service or public safety experience helps.

Qualifications

• High school diploma or GED required or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Identify urgency using approved questions.
• Enter details into dispatch software accurately.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.
• Use language-access resources when needed.
• Protect caller privacy and confidential data.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Spencer, SD seeks qualified 911 Call Takers. You will answer emergency and nonemergency lines, verify locations, and enter data into dispatch software. Training and certification are required, with potential rotating shifts, including nights and weekends.

Strong listening, accurate typing, and clear verbal communication are essential. Applicants typically hold a high school diploma; previous customer service or public safety experience helps.