Emergency Dispatch Specialist: 911 Call Taker (24/7 Shifts)

Regional 911 Intake Solutions; Willow Lake (SD); On-site; USD 42,000 - 62,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Willow Lake, SD. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch teams. Requires listening, typing, and clear communication within established procedures.

Applicants should have a high school diploma or equivalent; some vacancies may accept dispatch‑newcomers. Training and certification accompany the role, with varied shifts and 24/7 operations as needed.

Qualifications

• High school diploma or equivalent is commonly required. Some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Willow Lake, SD. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch teams. Requires listening, typing, and clear communication within established procedures.

Applicants should have a high school diploma or equivalent; some vacancies may accept dispatch‑newcomers. Training and certification accompany the role, with varied shifts and 24/7 operations as needed.