Emergency Call Taker - Be First to Help in Critical Moments

Public Safety Dispatch Network; White (SD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Ongoing training

Job summary

Public Safety Dispatch Network in White, SD is seeking qualified 911 Call Takers to join our emergency communications team. You will answer critical calls, verify locations, and gather caller details while following established protocols and safety guidelines.

Successful candidates will demonstrate strong listening skills, precise data entry, and clear verbal communication. The role requires completing required certifications and adapting to rotating shifts within a 24/7 operation.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and typing abilities are essential.
• Excellent verbal communication and the ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training scope.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Headset operation

Job description

Public Safety Dispatch Network in White, SD is seeking qualified 911 Call Takers to join our emergency communications team. You will answer critical calls, verify locations, and gather caller details while following established protocols and safety guidelines.

Successful candidates will demonstrate strong listening skills, precise data entry, and clear verbal communication. The role requires completing required certifications and adapting to rotating shifts within a 24/7 operation.