Emergency Communications Call Taker (24/7 Shifts)

Regional 911 Intake Solutions; Dell Rapids (SD); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions seeks skilled Call Takers in Dell Rapids, SD to handle emergency and non-emergency calls. You will verify locations, collect caller information, and enter data into dispatch software, following approved scripts and procedures.

Applicants typically have a high school diploma and strong listening, typing, and communication abilities. Training and certification are required, with potential shift work as needed to cover 24/7 operations.

Formación

• Experience in customer service or public safety is helpful.
• Strong listening comprehension and accurate typing are required.
• Ability to follow structured procedures and use dispatch software.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Conocimientos

Customer service experience

Active listening

Typing

Verbal communication

Educación

High school diploma

Herramientas

Dispatch software

Descripción del empleo

Regional 911 Intake Solutions seeks skilled Call Takers in Dell Rapids, SD to handle emergency and non-emergency calls. You will verify locations, collect caller information, and enter data into dispatch software, following approved scripts and procedures.

Applicants typically have a high school diploma and strong listening, typing, and communication abilities. Training and certification are required, with potential shift work as needed to cover 24/7 operations.