Emergency Call Taker - 24/7 Dispatch, Training & Benefits

Regional 911 Intake Solutions; Brownfield (ME); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Regional 911 Intake Solutions in Brownfield, ME seeks a dedicated 911 Call Taker to handle incoming emergency calls, verify locations, and relay critical information to dispatchers.

The role requires strong listening, accurate typing, and clear verbal communication. You may work rotating shifts in a 24-hour operation, with training and certifications to protect caller privacy and provide immediate guidance.

Qualifications

• High school diploma or equivalent required.
• Dispatch experience desirable but not required.
• Strong listening and data-entry skills.

Responsibilities

• Answer incoming emergency calls.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing software.
• Forward incident information to dispatch promptly.
• Help distressed callers with essential instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training.

Skills

Customer service

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Brownfield, ME seeks a dedicated 911 Call Taker to handle incoming emergency calls, verify locations, and relay critical information to dispatchers.

The role requires strong listening, accurate typing, and clear verbal communication. You may work rotating shifts in a 24-hour operation, with training and certifications to protect caller privacy and provide immediate guidance.