Emergency 911 Call Taker - Start Your Public Safety Career

Regional 911 Intake Solutions; Gorham (NH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certifications

Retirement contributions

Job summary

Regional 911 Intake Solutions is hiring Gorham, NH-based 911 Call Takers to handle emergency and non-emergency calls. You will verify locations, collect caller information, and document details for dispatch teams while following structured procedures.

The role requires strong listening, accurate typing, and clear communication. Training, certifications, and potential rotating shifts are part of the position.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety may help.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assign non-emergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Typing

Listening skills

Verbal communication

Attention to detail

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is hiring Gorham, NH-based 911 Call Takers to handle emergency and non-emergency calls. You will verify locations, collect caller information, and document details for dispatch teams while following structured procedures.

The role requires strong listening, accurate typing, and clear communication. Training, certifications, and potential rotating shifts are part of the position.