Emergency 911 Call Taker — First-Responder Communications

Regional 911 Intake Solutions; Gouldsboro (ME); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Zusammenfassung

Regional 911 Intake Solutions seeks dedicated 911 Call Takers for Birch Harbor, ME. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch. Training precedes certification to ensure accurate information flow and caller safety.

Applicants typically have a high school diploma or equivalent, with prior customer service or public safety experience helpful. Shifts may include nights/weekends as needed.

Qualifikationen

• Experience in customer service or public-facing roles is preferred.
• Strong listening comprehension and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Kenntnisse

Customer service

Active listening

Typing accuracy

Verbal communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions seeks dedicated 911 Call Takers for Birch Harbor, ME. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch. Training precedes certification to ensure accurate information flow and caller safety.

Applicants typically have a high school diploma or equivalent, with prior customer service or public safety experience helpful. Shifts may include nights/weekends as needed.