Emergency Call Taker (24/7) - Public Safety Dispatch

Regional 911 Intake Solutions; Portland (ME); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in West Baldwin, ME, seeks a dedicated 911 call-taker to join our public-safety communications team. You will answer emergency and nonemergency lines, verify locations, and enter details into dispatch systems, remaining calm under pressure.

The role requires a high school diploma, strong listening and typing skills, and clear verbal communication, with training and certifications provided. Shifts may rotate to meet staffing needs.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience may help, but not required.
• Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Following procedures

Education

HS diploma

Job description

Regional 911 Intake Solutions in West Baldwin, ME, seeks a dedicated 911 call-taker to join our public-safety communications team. You will answer emergency and nonemergency lines, verify locations, and enter details into dispatch systems, remaining calm under pressure.

The role requires a high school diploma, strong listening and typing skills, and clear verbal communication, with training and certifications provided. Shifts may rotate to meet staffing needs.