911 Call Taker - Vital Public Safety Communications

Regional 911 Intake Solutions; Presque Isle (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Presque Isle, ME seeks qualified 911 Call Takers to handle emergency and nonemergency calls. Responsibilities include confirming locations, collecting caller data, and documenting details in dispatch software.

Training and certification are required, with emphasis on accurate information gathering and calm communication. Applicants should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience.

Qualifications

• Requires a high school diploma or equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening, typing accuracy, and clear communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Presque Isle, ME seeks qualified 911 Call Takers to handle emergency and nonemergency calls. Responsibilities include confirming locations, collecting caller data, and documenting details in dispatch software.

Training and certification are required, with emphasis on accurate information gathering and calm communication. Applicants should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience.