911 Call Taker — Emergency Communications

Regional 911 Intake Solutions; Presque Isle (ME); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Saint Francis, ME seeks dedicated 911 Call Takers who greet callers, gather essential information, and document details for responders. The role may involve rotating shifts and adherence to established protocols, with emphasis on calm communication under pressure.

Applicants typically have a high school diploma; prior public safety or customer service experience helps, but some openings welcome newcomers.

Qualifications

• High school diploma or equivalent required; dispatch experience may be helpful but not always needed.
• Strong listening and typing skills with clear verbal communication are essential.
• Ability to follow structured procedures and use approved language resources.

Responsibilities

• Answer incoming emergency and non-emergency calls.
• Confirm incident location and caller information.
• Identify nature and urgency of situations using approved questions.
• Enter details into call-processing software accurately.
• Forward incident information to dispatch promptly.

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Saint Francis, ME seeks dedicated 911 Call Takers who greet callers, gather essential information, and document details for responders. The role may involve rotating shifts and adherence to established protocols, with emphasis on calm communication under pressure.

Applicants typically have a high school diploma; prior public safety or customer service experience helps, but some openings welcome newcomers.