Emergency Call Taker: Fast-Paced Public Safety Role

Public Safety Dispatch Network; Middleburg Heights (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Public Safety Dispatch Network in Middleburg, OH seeks 911 Call Takers to handle emergency and non-emergency calls. You will verify caller information, collect location data, and document details for dispatch teams.

Training ensures you provide accurate pre-arrival instructions while adhering to procedures. Candidates should have a high school diploma or GED and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Middleburg, OH seeks 911 Call Takers to handle emergency and non-emergency calls. You will verify caller information, collect location data, and document details for dispatch teams.

Training ensures you provide accurate pre-arrival instructions while adhering to procedures. Candidates should have a high school diploma or GED and strong listening, typing, and verbal communication skills.