911 Call Taker — Fast-Paced Emergency Support

Public Safety Dispatch Network; Baltic (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Baltic, OH is seeking 911 Call Takers to be the first contact during emergencies. You will ask targeted questions, confirm location, and accurately document caller information for dispatch.

Responsibilities include answering calls, entering data into call-processing software, and forwarding incident details to the appropriate teams. A high school diploma is commonly required; prior customer service or public safety experience helps, though some postings welcome

Qualifications

• High school diploma or equivalent commonly required.
• Customer service or public safety experience helpful.
• Some postings accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Baltic, OH is seeking 911 Call Takers to be the first contact during emergencies. You will ask targeted questions, confirm location, and accurately document caller information for dispatch.

Responsibilities include answering calls, entering data into call-processing software, and forwarding incident details to the appropriate teams. A high school diploma is commonly required; prior customer service or public safety experience helps, though some postings welcome