Emergency 911 Call Taker — Fast-Paced Public Safety Role

Regional 911 Intake Solutions; Urbana (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Urbana, OH is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, document details, and route information to dispatch, while completing required training and certifications.

A high school diploma is standard; strong listening, typing accuracy, and clear communication are essential. Roles may include rotating shifts and weekend hours.

Qualifications

• High school diploma or equivalent required; training and certifications will follow.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use approved questions to determine urgency and needs.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Typing accuracy

Verbal communication

Following procedures

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Urbana, OH is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, document details, and route information to dispatch, while completing required training and certifications.

A high school diploma is standard; strong listening, typing accuracy, and clear communication are essential. Roles may include rotating shifts and weekend hours.