Emergency Call Taker: Frontline Public Safety Dispatcher

Public Safety Dispatch Network; Unionville Center (OH); Sur place; USD 35 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Résumé du poste

Public Safety Dispatch Network in Unionville, OH seeks a 911 Call Taker to answer emergency and nonemergency lines, verify locations, and collect caller data. You will follow structured questions and enter information into dispatch software with accuracy and speed.

Successful candidates complete required trainings and certifications within the agency timelines. The role involves assisting distressed callers and coordinating with responding units, with on-site work and potential background checks.

Qualifications

• Employer requires a high school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Accurate typing

Clear verbal communication

Customer service

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Public Safety Dispatch Network in Unionville, OH seeks a 911 Call Taker to answer emergency and nonemergency lines, verify locations, and collect caller data. You will follow structured questions and enter information into dispatch software with accuracy and speed.

Successful candidates complete required trainings and certifications within the agency timelines. The role involves assisting distressed callers and coordinating with responding units, with on-site work and potential background checks.