911 Call Taker: Critical Emergency Support

National Public Safety Careers; MIDDLETOWN (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers in Middletown, OH is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations and callback details, and document information into dispatch systems.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training covers call-taking procedures and certifications, with benefits available according to the employer.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service or dispatch experience helps, but some vacancies accept new entrants.
• Strong listening, typing accuracy and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers in Middletown, OH is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations and callback details, and document information into dispatch systems.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training covers call-taking procedures and certifications, with benefits available according to the employer.