911 Call Taker: Fast-Paced Crisis Communicator, 24/7 Shifts

Public Safety Dispatch Network; Whitehouse (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Whitehouse, OH is seeking 911 Call Takers to answer emergency lines, verify incident locations, and document details in dispatch software while maintaining calm under pressure. Applicants typically hold a high school diploma or equivalent, with strong listening and typing skills and the ability to follow structured procedures.

Training, background checks, and required certifications are provided; shift rotations, nights, weekends, and overtime may apply.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are important.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential instructions when needed.
• Work with language-access resources to aid callers when required.
• Provide pre‑arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Whitehouse, OH is seeking 911 Call Takers to answer emergency lines, verify incident locations, and document details in dispatch software while maintaining calm under pressure. Applicants typically hold a high school diploma or equivalent, with strong listening and typing skills and the ability to follow structured procedures.

Training, background checks, and required certifications are provided; shift rotations, nights, weekends, and overtime may apply.