Emergency Call Taker — 24/7 Public Safety Frontline

Regional 911 Intake Solutions; Miamitown (OH); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Résumé du poste

Regional 911 Intake Solutions in Ohio seeks 911 Call Takers to handle emergency and non-emergency calls. You will verify caller information, document details, and route incidents to the appropriate dispatch function, ensuring clear instructions and safety.

Training and continuous assessments will apply. Applicants typically need a high school diploma or equivalent, with strong listening and typing skills, plus the ability to follow structured procedures under pressure.

Qualifications

• High school diploma or equivalent required; dispatch experience not mandatory.
• Strong listening comprehension and accurate typing essential.
• Clear verbal communication and ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and nature of events.
• Enter details into call-processing or dispatch software accurately.
• Forward information promptly to dispatch function.
• Provide pre-arrival instructions within training scope.
• Coordinate with other teams while maintaining caller privacy.

Connaissances

Listening skills

Typing speed

Verbal communication

Procedural compliance

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Ohio seeks 911 Call Takers to handle emergency and non-emergency calls. You will verify caller information, document details, and route incidents to the appropriate dispatch function, ensuring clear instructions and safety.

Training and continuous assessments will apply. Applicants typically need a high school diploma or equivalent, with strong listening and typing skills, plus the ability to follow structured procedures under pressure.