Emergency Call Taker & Dispatch Specialist

Public Safety Dispatch Network; Lafferty (OH); Sur place; USD 35 000 - 55 000; Plein temps

Résumé du poste

Public Safety Dispatch Network in Ohio seeks a Call Taker to answer emergency and nonemergency lines, confirm locations, and relay information to dispatch teams.

You will use structured questions, enter data into dispatch software, and provide pre-arrival instructions within training; strong listening and typing skills are essential.

This role emphasizes privacy, background checks, and ongoing training as part of the general employment conditions.

Qualifications

• High school diploma or equivalent required; some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Formation

High School Diploma or Equivalent

Description du poste

Public Safety Dispatch Network in Ohio seeks a Call Taker to answer emergency and nonemergency lines, confirm locations, and relay information to dispatch teams.

You will use structured questions, enter data into dispatch software, and provide pre-arrival instructions within training; strong listening and typing skills are essential.

This role emphasizes privacy, background checks, and ongoing training as part of the general employment conditions.