911 Call Taker — Fast-Paced Public Safety Support

Regional 911 Intake Solutions; Grantville (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker to answer emergency and nonemergency lines and document critical details for dispatch. You will confirm locations and callback information, and use approved questions to determine urgency.

Training and certifications are required, with schedule and overtime as needed. Candidates typically hold a high school diploma, with experience in customer service or public safety helpful.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience is helpful.
• Strong listening, typing accuracy, and clear verbal communication are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following procedures

Questioning techniques

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker to answer emergency and nonemergency lines and document critical details for dispatch. You will confirm locations and callback information, and use approved questions to determine urgency.

Training and certifications are required, with schedule and overtime as needed. Candidates typically hold a high school diploma, with experience in customer service or public safety helpful.