911 Emergency Call Taker: Start a Critical Career

Regional 911 Intake Solutions; Davis (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Davis, CA to handle emergency and nonemergency calls, verify locations, obtain callbacks, and document information for dispatch teams. Training and certifications are part of the role.

Successful candidates will have strong listening, typing, and communication skills, and follow structured procedures. Shift work, including nights and weekends, is possible depending on staffing needs.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software; forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Davis, CA to handle emergency and nonemergency calls, verify locations, obtain callbacks, and document information for dispatch teams. Training and certifications are part of the role.

Successful candidates will have strong listening, typing, and communication skills, and follow structured procedures. Shift work, including nights and weekends, is possible depending on staffing needs.