Emergency Call Taker — Fast-Paced Public Safety

Regional 911 Intake Solutions; Raton (NM); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in the United States seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document information for dispatch teams. You will follow standardized questions and tools to assess urgency and input data into software.

The role requires strong listening, typing, and communication skills, with ongoing training and certifications. 24/7 work expectations may apply depending on staffing needs.

Qualifications

• High school diploma or GED required; prior customer service or public safety experience is a plus.
• Strong listening, accurate typing, and clear verbal communication essential.
• Ability to follow structured procedures and pass agency assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Public safety awareness

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in the United States seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document information for dispatch teams. You will follow standardized questions and tools to assess urgency and input data into software.

The role requires strong listening, typing, and communication skills, with ongoing training and certifications. 24/7 work expectations may apply depending on staffing needs.