911 Call Taker — Fast-Paced Public Safety Career

Regional 911 Intake Solutions; Elmwood Park (IL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Continuing training

Job summary

Regional 911 Intake Solutions in Elmwood Park, IL is seeking 911 Call Takers to engage with callers, confirm locations, and document critical information for responders.

Work may include rotating shifts, nights, weekends, and overtime; training and certifications are provided. A high school diploma or equivalent and strong listening plus accurate typing are essential.

Joining the team means contributing to public safety communications and helping communities in emergency situations.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening skills and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Ask focused questions to determine urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Complete training and certification prerequisites.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions in Elmwood Park, IL is seeking 911 Call Takers to engage with callers, confirm locations, and document critical information for responders.

Work may include rotating shifts, nights, weekends, and overtime; training and certifications are provided. A high school diploma or equivalent and strong listening plus accurate typing are essential.

Joining the team means contributing to public safety communications and helping communities in emergency situations.