Emergency Call Taker — Fast-Paced, Life-Saving Dispatch

Regional 911 Intake Solutions; Clear Brook (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to answer emergency lines, verify locations, and document details for dispatch teams. The role requires precise listening, clear communication, and adherence to call-taking protocols. Training will cover call-processing systems and safety procedures.

Typical requirements include a high school diploma and strong attention to detail. Candidates should be prepared for rotating shifts and a fast-paced environment in a public safety

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and communication abilities are important for callers.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm the incident location and caller details.
• Ask focused questions to identify nature and urgency.
• Enter accurate details into call-processing software.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions within training.

Skills

Customer service

Telephone support

Public safety awareness

Typing

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to answer emergency lines, verify locations, and document details for dispatch teams. The role requires precise listening, clear communication, and adherence to call-taking protocols. Training will cover call-processing systems and safety procedures.

Typical requirements include a high school diploma and strong attention to detail. Candidates should be prepared for rotating shifts and a fast-paced environment in a public safety