Impactful 911 Call Taker: Fast-Paced Public Safety

Regional 911 Intake Solutions; Cache Junction (UT); Presencial; USD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical information for dispatch teams. You will use structured questions and approved procedures to determine urgency and ensure accurate data entry.

Applicants should have strong listening, typing, and verbal communication skills, with the ability to follow established protocols. Training and certifications are required for pre-arrival instructions.

Formación

• requires ability to listen carefully and extract essential details.
• accurate typing and data entry are needed.
• clear spoken communication is essential for callers and teammates.
• ability to follow structured procedures during emergencies.

Responsabilidades

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to determine urgency of situations.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conocimientos

Active listening

Typing speed

Verbal communication

Following procedures

Educación

High school diploma or equivalent

Descripción del empleo

Regional 911 Intake Solutions is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical information for dispatch teams. You will use structured questions and approved procedures to determine urgency and ensure accurate data entry.

Applicants should have strong listening, typing, and verbal communication skills, with the ability to follow established protocols. Training and certifications are required for pre-arrival instructions.